Last updated: 3 May 2026
CaseNest (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the CaseNest mobile application.
1. Who We Are
CaseNest is the data controller responsible for your personal data.
We use third-party service providers, including Base44, to store and process data on our behalf.
2. Information We Collect
We collect and store the following categories of information:
Account Information
- Email address
- Authentication details (including Google sign-in via Google)
User-Generated Content
- Incident logs, notes, and records
- Names and details of individuals entered by the user
- Uploaded files, images, and attachments
- Voice recordings (if used)
Technical Data
- Basic device and usage information for functionality and diagnostics
3. How We Use Your Information
We use your data to:
- Provide and operate the CaseNest app
- Store and synchronise your information across devices
- Enable secure authentication
- Improve app performance and reliability
We do not sell or rent your personal data.
4. Data Storage and Processing
All user data is stored securely on cloud infrastructure managed by Base44.
- CaseNest determines how and why your data is used
- Base44 acts as a data processor and provides hosting, storage, and backup services
We take reasonable steps to ensure that your data is handled securely and in accordance with applicable data protection laws.
5. International Data Transfers
Your data may be processed and stored in cloud infrastructure outside the UK.
Where this occurs, we ensure appropriate safeguards are in place in line with UK GDPR requirements.
6. Third-Party Services
We rely on third-party providers to operate the app, including:
- Authentication services (e.g. Google Sign-In)
- Cloud infrastructure and storage (Base44)
These providers process data only as necessary to deliver their services.
7. Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Restrict or object to processing
To exercise your rights, contact us at:
support@casenestapp.com
8. Data Retention
We retain your data for as long as your account remains active.
You may request deletion of your account and all associated data at any time.
9. Children’s Privacy
CaseNest is intended for use by adults.
Any information relating to children is entered by parents or guardians for personal record-keeping purposes.
10. Security
We take appropriate technical and organisational measures to protect your data. However, no system can guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published within the app or via our website.
12. Contact
For any questions or requests regarding your data: